1. Introduction
Welcome to Falcon Philippines ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our e-commerce platform services.
2. Information We Collect
2.1 Personal Information
When you register for an account, make a purchase, or use our services, we may collect:
- Name and contact information (email address, phone number, mailing address)
- Payment information (processed securely through GCash payment gateway)
- Account credentials and authentication data
- Business information (store name, description, if applicable)
2.2 Automatically Collected Information
When you access our website, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies
- Referral information and traffic sources
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and manage your account
- To send order confirmations, payment receipts, and service updates via Resend email service
- To respond to your inquiries and provide customer support
- To detect and prevent fraud, abuse, and security issues
- To comply with legal obligations and enforce our terms of service
- To analyze usage patterns and improve user experience
- To send marketing communications (with your consent, which you can opt-out of)
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: We use third-party services including GCash (payment processing), Resend (email delivery), and BunnyCDN (image hosting). These providers have access to your information only to perform specific tasks on our behalf.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
- With Your Consent: We may share information when you explicitly authorize us to do so.
5. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encrypted data transmission using HTTPS/TLS protocols
- Secure password hashing and authentication mechanisms
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Secure database storage with PostgreSQL
- Image files stored securely on BunnyCDN with proper access controls
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for the website to function properly (authentication, security)
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information in your account settings
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Request your data in a machine-readable format
To exercise these rights, please contact us at [email protected]
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (tax records, transaction history)
- Resolve disputes and enforce our agreements
- Protect our legitimate business interests
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries outside of the Philippines, including where our service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: +63 997 742 6978
Address: Philippines